Terms & Conditions

These terms apply to all training services provided by The Resilience Room Ltd trading as “The Resilience Room” (“we”, “us”) to any purchasing organisation or individual (“you”, “the client”).

A booking is confirmed when we send you a written confirmation (email is sufficient) and, where applicable, an invoice has been raised.

Fees are as quoted at the time of booking. Payment terms are 14 days from invoice date unless otherwise agreed in writing. Late payment may result in postponement of a scheduled session.

• More than 28 days before the session: full refund or reschedule at no cost.
• 14–28 days before the session: 50% of the fee is payable.
• Fewer than 14 days before the session: the full fee is payable.

In the unlikely event that we must cancel a session, we will offer a full refund or reschedule. We are not liable for any additional costs incurred by the client (travel, accommodation, etc.) in such circumstances.

All programmes are delivered live, in person by Steve Pointon. We reserve the right to postpone a session if the deliverer is unwell or unable to attend due to circumstances beyond our control. We will offer a prompt reschedule in such cases.

All materials, frameworks, and content used or provided during sessions remain the intellectual property of The Resilience Room. Clients may use materials internally for the purposes of the training; redistribution or resale is not permitted without written agreement.

Our liability is limited to the value of fees paid for the relevant session. We are not liable for indirect or consequential losses. Nothing in these terms limits liability for death or personal injury caused by negligence.

These terms are governed by the law of England and Wales.